Terms and Conditions

1. Introduction

Welcome to the Lewbuild website. These Terms and Conditions govern your use of this platform and any purchases of services made with Lewbuild. By browsing, booking, or agreeing to services with Lewbuild, you agree to be bound by these terms. Please review them carefully before proceeding.

2. Definitions

For the purposes of this Agreement:

  • “Seller,” “we,” “us,” or “our” refers to the operator of this website and provider of products or services.

  • “Customer,” “you,” or “your” refers to any individual accessing our website, placing an order, or using our services.

  • “Products” or “Goods” refers to any physical items offered for sale.

  • “Services” refers to any bookings, consultations, sessions, or appointments made with Lewbuild.

  • “Agreement” refers to the legally binding contract formed between the Seller and the Customer upon payment of a deposit or completion of a service.

3. Product and Service Information

We aim to provide accurate and up-to-date information regarding all products and services, including descriptions, images, and pricing. However, we do not warrant that all details are error-free, complete, or fully current. All prices and offerings are subject to change without prior notice.

4. Orders, Deposits, and Payments

  • Order Placement: By  booking a service, you agree to purchase the selected products or services at the agreed prices.

  • Deposits: Upon paying a deposit, you enter into a binding agreement to adhere to all terms and conditions. All deposits are non-refundable.

  • Payment Terms: Full payment must be made within 7 calendar days of order or service completion unless otherwise agreed in writing.

  • Late Payments: Overdue payments may incur a fixed penalty and interest at 8% above the Bank of England base rate.

  • Chargeback Disputes: You agree not to initiate a chargeback without first attempting to resolve the issue with us directly. Fraudulent chargebacks will be pursued legally, including recovery of associated costs and fees.

5. Cancellations and Missed Appointments

  • Missed Appointments: A fee of £20 will be charged for missed appointments or no-shows.

  • Cancellation Policy: Cancellations must be submitted in writing no less than 72 hours before a scheduled appointment. Failure to do so may result in forfeiture of your deposit or a cancellation fee.

6. Service Delivery

Service Commencement: Services will begin promptly following confirmation of deposit payment and any required onboarding steps. Timelines for delivery may vary depending on the nature of the service, client responsiveness, availability, and scheduling constraints.

Delays: We are not liable for delays in service delivery caused by factors outside our control, including but not limited to third-party platform disruptions, force majeure events such as strikes, pandemics, severe weather conditions, or regulatory issues.

7. Returns and Refunds

Due to the nature of our work, which involves custom building and trade services tailored to each project, refunds are generally not offered once work has commenced. All deposits are non-refundable.

In cases where a refund is considered (e.g. overpayment or project cancellation before commencement), it will be at the sole discretion of the Seller and assessed on a case-by-case basis.
No refunds will be issued for:

  • Change of mind once materials have been purchased or work has begun.

  • Project delays or issues arising from factors outside our control (e.g. client-side delays, planning issues, third-party contractor problems).

  • Breach of terms by the customer.

For more detailed information, please contact us directly.

8. Customer Conduct and Fair Use

  • We reserve the right to refuse, cancel, or terminate services or bookings if customers:

    • Engage in abusive, threatening, or harassing behavior.

    • Repeatedly fail to make timely payments.

    • Breach these terms in any way.

  • In such cases, deposits and payments may be forfeited at our discretion.

  • Customers are responsible for providing accurate information, attending appointments on time, and being available for access and communications.

9. Intellectual Property

All content on our website—including but not limited to text, images, logos, and product designs—is the intellectual property of the Seller. No content may be copied, distributed, or used without prior written permission.

10. Privacy and Data Use

Personal data is handled in accordance with our Privacy Policy and all applicable data protection regulations (e.g., GDPR). We do not sell or share personal information with third parties without your consent.

11. Third-Party Services Disclaimer

Where services rely on external platforms or providers (e.g., Stripe, Xero, delivery companies), we are not responsible for their functionality, errors, downtime, or delays.

12. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our website, services, or products.

13. Force Majeure

We are not liable for any failure or delay in performance due to causes beyond our control, including but not limited to acts of God, natural disasters, government restrictions, or communication failures.

14. Governing Law

These terms and conditions are governed by the laws of the United Kingdom, and any disputes will be subject to the exclusive jurisdiction of UK courts.

15. Changes to Terms and Conditions

We reserve the right to amend these terms at any time. Continued use of our website or services after changes constitutes acceptance of the new terms.

16. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:
sales@lewbuild.co.uk, or please contact us here.